Introduction
Welcome to petelulu.com, a website owned and operated by petelulu (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website and any products and services offered through our website.
By accessing and using our website, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our website or purchase our products.
Products and Services
We provide a variety of children’s clothing items, including but not limited to shirts, pants and dresses. We make every effort to display accurate information about our products, including product images and description.
TOrders and Payment
When placing an order, you agree to provide accurate and complete information for billing and shipping purposes. By submitting an order, you represent and warrant that you have the legal right to use the payment method provided.
Shipping and Delivery
We use different shipping companies and methods to deliver our products. Shipping costs and delivery times will be provided during the checkout process. We will begin processing your order within 12 hours after you place it, and a sales representative will contact you to confirm the clothing style and create a sample. Once the product is completed, it will be delivered within 7-10 business days. We will do everything possible to ensure timely shipment.
We are not responsible for any delays or damages caused by the shipping company, customs clearance, or other factors beyond our control.
Returns and Exchanges
Our return and exchange policy will be provided with each product listing. To initiate a return or exchange, contact us at info@petelulu.com with your order information and the reason for your request.
We reserve the right to refuse returns or exchanges for items that are damaged, altered, or not in their original condition. Any return shipping costs are the responsibility of the customer unless otherwise specified.
Intellectual Property
All content on our website, including but not limited to text, images, logos, and designs, is the property of petelulu or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or modify any content without our prior written consent.
User Conduct
By using our website, you agree not to engage in any activity that is illegal, harmful, or disruptive to our website or other users. This includes, but is not limited to, submitting false or misleading information, attempting to gain unauthorized access to our website or user accounts, or posting inappropriate or offensive content. We reserve the right to take any action we deem necessary in response to such conduct, including but not limited to suspending or terminating your account and cooperating with law enforcement authorities.
Privacy Policy
Please read our Privacy Policy.
Limitation of Liability and Disclaimer of Warranties
To the maximum extent permitted by law, we disclaim all warranties, express or implied, related to our products and services, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. In no event shall we be liable for any damages arising from your use of our products or services, including but not limited to direct, indirect, incidental, punitive, and consequential damages, even if we have been advised of the possibility of such damages.
Your use of our website and any products and services offered through our website is at your sole risk. We do not guarantee that our website, products, or services will be error-free, uninterrupted, or secure.
Governing Law and Dispute Resolution
These Terms are governed by the laws of China, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our website, products, or services shall be resolved through negotiation, or failing that, through a legally recognized alternative dispute resolution method, such as arbitration or mediation. The venue for any such proceedings shall be in China.
Modifications to the Terms of Service
We reserve the right to modify these Terms at any time, and any changes will be effective immediately upon posting on our website. It is your responsibility to periodically review these Terms for updates or changes. Your continued use of our website following the posting of changes to these Terms constitutes your acceptance of those changes.
Contact Information
Please contact us at info@petelulu.com.